FAQs

Watches

What are the watch features?

From their original construction in Switzerland, the Cartier watches feature premium stainless steel cases and bracelets, sapphire crystals, automatic or quartz movements and the superior European styling Cartier is known for.

Constructed of stainless steel and 18k gold, all of the Rolex watches feature 31 or 29 jewel automatic perpetual movement.  In addition, only SI quality or better diamonds are used on the Rolex dials and bezels.

What are the standards of selection?

Only the finest, highest quality watches are hand selected and sourced worldwide by a team of expert buyers.  Each pre-owned watch must meet stringent criteria, and bracelets must have less than 20% - 25% wear.

How can I be sure the watch is genuine?

All pre-owned Cartier and Rolex watches are disassembled down to the main dial plate to confirm authenticity.  In addition, third party indpendent certification is included, which verifies the watch model number and serial number.

What kind of replacement parts are used if needed?

Only new, genuine Cartier parts are used to replace worn internal and external parts for proper functionality of the Cartier timepiece.

Only new, genuine Rolex parts are used to replace worn internal and external parts (except crystal) for proper functionality of the Rolex timepiece.

How can I be certain of the quality?

Every watch undergoes an extensive quality control process at every stage of handling, before and after certification, and is additionally re-checked prior to shipping.

Who works on the watches?

The team of expert technicians working with the pre-owned Cartier timepieces are certified as fine watchmakers with CW21 credentials (www.awci.com).  This is the most widely known and reputably accredited certifcation available worldwide.

Which parts are replaced?

All watch crystals are replaced with brand new sapphire crystals to ensure a perfect like-new appearance.  All Cartier and Rolex seals and gaskets, respectively, are replaced and watches undergo pressure and vacuum testing to ensure water resistance for years to come.

What work is done to each watch?

Each watch goes through a complete overhaul.  Quality control tests are conducted to verify authenticity.  Accuracy of time is verified on an electronic time graph.  Pressure testing takes place on a Witschi Chronoproof machine to ensure water resistance.  All gaskets and necessary parts are replaced.  Every watch is serviced by CW21 certified watchmakers and then polished to an as-new appearance.

Is there a warranty?

All of the Certified Pre-owned Cartier and Rolex watches come with a limited liability warranty, covering full mechanics for two years from date of sale.

What Cartier models are available?

For Cartier, this program makes available the Tank Française, Roadster, and Pasha C models.

What Rolex models and years are available?

Our program makes available the Presidential 18K Yellow Gold, Datejust, Diamond Datejust, Datejust II, Explorer II and Sea Dweller models.  The program assortment featured range in serials from 1985-2005.  Primarily pieces from 1990-1998 are in stock and readily available.

 

Cartier and the model names mentioned are registered trademarks of Cartier International AG.  DiamondRex is not an authorized dealer for, nor affiliated with, endorsed or sponsored by, Cartier International AG or any of its affiliates or subsidiaries.

Rolex and the model names mentioned are registered trademarks of Rolex Watch U.S.A., Inc.  DiamondRex is not an authorized dealer for, nor affiliated with, endorsed or sponsored by, Rolex Watch U.S.A., Inc. or any of its affiliates or subsidiaries.