Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned, but not to worry, we do not sell these types of items.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. This would be weird, because our diamonds are all natural diamonds. Meaning, they were made in the earth, by the God.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit, minus any restocking fees, will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, be patient, and check your bank account again a day or two later.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Also, even though our website looks like diamonds are on sale, they really are not. The prices listed on our site that are crossed out are prices we have seen for similar items at our competitors locations. We offer a flat low-down keep it simple price for our loose diamonds.
Exchanges (if applicable)
If you need to exchange an item, send us an email at email@example.com and send your item to: 143 East Germann Road Gilbert Arizona US 85297.
Tacky and classless. But if that is you, contact us at firstname.lastname@example.org and let us know what's up.
To return your product, you should mail your product to: 143 East Germann Road Gilbert Arizona US 85297
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, which is pretty much everything we sell, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You did catch what we said there, about us not selling anything on this site for just $75, so you should probably consider tracking your shipments, correct? We hope so.